About our IAG service

This service is here to help you to make informed choices and decisions about courses that you may wish to undertake.

What Beacon Education Partnership can offer

       arrow A free confidential and impartial information and advice service which covers learning opportunities and qualifications                 available

       arrow Written information on all courses and learning opportunities provided by Beacon Education Partnership

       arrow Guidance on courses offered by other establishments where appropriate

       arrow Support during your course to assist your learning, personal development and career progression

       arrow Advice and support to enable you to study effectively if you have additional learning needs

       arrow A signposting service to other providers and/or sources of information if we are unable to offer the information, advice and                  guidance ourselves

       arrow Information about Beacon’s complaints procedure and all of our other policies and procedures

What you can expect from us

       arrow Professional and knowledgeable staff who keep up to date with changing legislation that may affect the delivery of the                 service

       arrow Queries can be answered in a range of ways (telephone, email, face to face) to suit your needs

       arrow We will acknowledge or reply to your emails, telephone queries or written correspondence within 3 working days

       arrow We will be friendly, polite and considerate

       arrow We will maintain confidentiality in line with our confidentiality policy.

What we expect from you

       arrow As much information as possible to enable the team to advise you appropriately

       arrow Prompt contact if you have any questions or concerns over your chosen course of study

       arrow Information about any special needs that you may have such as mobility access, hearing or visual impairments or language                  issues

       arrow The team expects to be treated with respect and not to be offended by use of language, actions or behaviour.

       arrow Discriminatory language or behaviour is not acceptable

       arrow We welcome your feedback and expect that you will complete evaluation forms as requested to enable us to work towards                  continuously improving the service we offer.

Confidentiality

As part of our service we need to keep certain details about you on record. We may have to share some of this information with other organisations as part of our audit process or to gain funding for your programme. We will not however share your information with people who do not have authority to access it. Please ask for more information on this if required.

Feedback, comments and complaints

To help us continuously improve our service we value your suggestions, comments, compliments and complaints. These can all be made anonymously if you prefer. All comments whether positive or negative will be acknowledged and appropriate action taken.

You can make a complaint or give feedback to us either verbally or in writing to

Christian Wilkins
Director of Funding and Contracts
Beacon Education Partnership
85-87 Bayham Street
London. NW1 0AG
Telephone: 0208 788 4007 
christian.wilkins@beaconeducationpartnership.org.uk

Complaints will be treated in confidence and we will do our best to resolve it fairly and quickly in accordance with our complaints procedure.

To download a copy of Beacon's Information, Advice and Guidance Statement of Service please click the icon below.